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2024 Documents
NERC SERVICE DELIVERY CHARTER
The NERC Service Delivery Charter is a holistic and practical compendium that defines the service expectation of stakeholders in engaging with the Commission. The charter summarises the mutual expectations of the Commission and the NESI stakeholders by detailing service levels, rights, obligations and redress mechanisms. It also serves as a quick reference for vital information […]
Order on Non-Compliance with Capping of Estimated Bills to Yola DisCo – 08 February 2024
Order on Non-Compliance with Capping of Estimated Bills to Port Harcourt DisCo – 08 February 2024
Order on Non-Compliance with Capping of Estimated Bills to Kano DisCo – 08 February 2024
Order on Non-Compliance with Capping of Estimated Bills to Kaduna DisCo – 08 February 2024
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Media
Experts Discuss Adjudication And Electricity Act At NERC Seminar
In furtherance of providing updates on the Nigerian Electricity Supply Industry (NESI) to the judiciary, the Nigerian Electricity Regulatory Commission (NERC) brought together experts in the power sector and the legal profession to discuss key issues in the industry, the role of adjudication and the Electricity Act on Tuesday. The seminar was organized by NERC […]
NERC Promotes Judicial Awareness On Electricity Industry Operations
The Nigerian Electricity Regulatory Commission (NERC) is promoting the awareness of the judiciary on the operations of the Nigerian Electricity Supply Industry (NESI). Given this, NERC in collaboration with the National Judicial Institute (NJI) has organized a seminar for Justices of the Supreme Court and Court of Appeal in Ikot Ekpene, Akwa Ibom State with […]
We’re Committed To Protecting Consumers’ Rights, Quality Service – NERC
The Nigerian Electricity Regulatory Commission (NERC) has reiterated its commitment to protecting the rights of electricity consumers rights while ensuring that Distribution Companies provide quality service. The NERC Commissioner, Consumer Affairs, Aisha Mahmud stated this at a townhall meeting in Osogbo in Osun state, in collaboration with Ibadan Electricity Distribution Company (IBEDC). The gathering was […]
PHOTOS: CUSTOMER SERVICE WEEK 2024 – ‘Above and Beyond’
Staff members of the Nigerian Electricity Regulatory Commission have marked the 2024 Customer Service Week with photograph sessions. The theme for this year’s event is ‘Above and Beyond’. It is a week set aside globally to acknowledge the significant role customers play in the business world. While appreciating electricity customers in Nigeria, NERC commits to […]
NERC Urges Osun Residents For A Parley, Complaints Resolution In Osogbo
The Nigerian Electricity Regulatory Commission (NERC) has held a road show ahead of a town hall meeting and a three-day on-the-spot customer complaints resolution forum in Osogbo, the Osun State capital. The roadshow which took place on Wednesday was in collaboration with the National Orientation Agency (NOA) and the Ibadan Electricity Distribution Company (IBEDC). While […]
NERC Vice Chairman Declares Customer Service Week 2024 Open
The Vice Chairman of the Nigerian Electricity Regulatory Commission, NERC Dr Musiliu Oseni has declared the Customer Service Week 2024 opened with the theme: ‘Above and Beyond’. While declaring the week opened, he charged the staff to explore all avenues in surmounting challenges in meeting and exceeding customer expectations. He also acknowledged the incredible efforts […]