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April 3, 2024

NERC SERVICE DELIVERY CHARTER
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The NERC Service Delivery Charter is a holistic and practical compendium that defines the service expectation of stakeholders in engaging with the Commission. The charter summarises the mutual expectations of the Commission and the NESI stakeholders by detailing service levels, rights, obligations and redress mechanisms. It also serves as a quick reference for vital information on NERC Forum Offices, Contact Centre and the Commission’s approach to issues regarding persons with special needs.

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