NERC Forum

The NERC Forum is a body set up by the Commission in exercise of its powers under the EPSR Act 2005 to entertain appeals from decisions of Customer Complaints Unit (CCU) of Electricity Distribution Companies (DisCos).

Customers should first file their complaint before their disco (in writing). If customers are not satisfied with DisCo’s resolution of their complaint or experience delay beyond the regulatory timeframe in resolving their issue should escalate the complaint to the Forum for resolution.

Membership of the Forum include:
1.    One representative of Industrial Customers to be nominated by the Manufacturers’ Association of Nigeria.
2.    One representative of Commercial Customers to be nominated by the Nigerian Association of Chambers of Commerce, Industry, Mining and Agriculture.
3.    One representative of Household Customers to be nominated by the Consumer Protection Council.
4.    One representative of an NGO based in the Distribution Licensee’s operating area nominated by the Commission.
5.    One nominee based in the Distribution Licensee’s operating area who has an electrical engineering background nominated by the Commission.

NERC Forum Offices
No. 3, Ezekuna Crescent,
Off Nsugbe Street,
Abakaliki, Ebonyi State.
Telephone No: 0903-780-8590
Email address:

No. 33, 1st Avenue,
Ibara Housing Estate,
Abeokuta, Ogun State.
Telephone No: 0913-938-1008
Email Address:

No.14, Road 131,
Gwarinpa, Abuja.
Telephone No: 0814-686-2225
Email address:

KM 5, Iworoko Road,
Ado-Ekiti, Ekiti State.
Telephone No:
Email address:

No. 1, Chief Lois Ndukwe Close,
Opposite Liberty Estate (behind Sam Obi's house),
Asaba, Delta State.
Telephone No: 0906-227-7247
Email address:

Alexander-Davids place,
Plot 479, Zik Avenue,
Awka, Anambra State.
Telephone: 0903-780-8594

No 41, Old Jos Road,
Bauchi, Bauchi State.
Telephone No: 0906-292-4607
Email address:

No. 34, Akpakpava Street,
Benin City, Edo State.
Telephone No: 0903-780-8592
Email address:

No 8, Ahmadu Bello Way,
Opposite Kebbi State Government House,
Birnin Kebbi, Kebbi State.
Telephone: 0906-286-3161
Email Address:

Plot 109, MCC Road
By Ibok Street,
Calabar, Cross River State.
Telephone: 0906-286-3159
Email address:

No. 5, AD Road,
Abba Ibrahim Extension,
Off Potiskum Road,
Damaturu, Yobe State.
Email address:

Plot 16/17, Sani Abacha Way,
Mai Goro House,
Dutse, Jigawa State.
Telephone: 0703-170-4827

4th Floor, Niger House,
48/50 Odunlami Street, Off Marina,
Lagos Island, Lagos State.
Telephone No: 0810-680-7261
Email address:

32, Paradise City Estate,
Off Ebeano Tunnel, G.R.A.
Enugu, Enugu State.
Telephone No: 0814-686-2230
Email address:

Government Layout GDP/2,
Along Ministry of Education Road,
Gombe, Gombe State.
Telephone: 0814-044-0079
Email address:

No. 20, Sani Abacha Way,
Opposite 'Yar Kukar Nama,
Gusau, Zamfara State.
Telephone No: 0906-286-3162
Email Address:

Jibowu Street,
Opposite Magara Police Station,
Iyaganku, G.R.A.
Ibadan. Oyo State.
Telephone No: 0814-686-2252
Email address:

Novel House,
Plot 3, Block J,
Otunba Jobifele Way,
Alausa CDA,
Ikeja, Lagos State.
Telephone No: 0810-680-7298
Email address:

No 30, Stadium Road,
Off Taiwo Road,
Ilorin, Kwara State.
Telephone No: 0906-292-4603
Email address:

No. 22, Fwavwei - Zaramaganda Road,
Jos, Plateau State.
Telephone No: 0903-780-8597
Email address:

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