Update on Electricity Regulation: Transition to State Electricity Regulators

The Nigerian electricity sector has reached a significant milestone under the Electricity Act 2023. As part of a nationwide effort to decentralize electricity markets and improve service delivery, regulatory oversight for intrastate electricity operations has been formally transferred to 15 states.

This development marks a shift from a centralized regulatory framework to a more localized system, bringing oversight, complaint management, and service quality monitoring closer to consumers.

What This Means for Consumers

For residents of the states that have completed this transition, the process for addressing electricity-related grievances has changed. Consumers in these jurisdictions should no longer direct their complaints to the Nigerian Electricity Regulatory Commission (NERC). Instead, they are now required to engage directly with their State Electricity Regulator (SER).

Your local state regulator is now your primary point of contact for:

States With Active State Electricity Regulators

This new regulatory directive applies to residents of the following 15 states:

Taking Action

If you reside in any of the states listed above, please direct all future electricity-related complaints to your respective State Electricity Regulator. This transition is designed to provide faster resolution times and more responsive governance tailored to your state's specific needs. We encourage residents to identify their state regulator’s official contact channels and stay informed about state-specific electricity policies.

Please share this information with friends and family residing in these states to ensure they are aware of the updated reporting procedures.