May 4, 2026 NW

New Electricity Complaint Channels for 15 States

Under the Electricity Act 2023, 15 states have now taken full control of their electricity markets.

This means:

You no longer report complaints to NERC

You now report complaints to your state electricity regulator (SER)

Your state electricity regulator (SER) is now your primary point of contact for complaints such as disputed bills, metering delays, poor customer service from DisCos, etc.

Report complaints directly to your SER if you live in Enugu, Ekiti, Ondo, Imo, Oyo, Edo, Kogi, Lagos, Ogun, Niger, Plateau, Abia, Nasarawa and Bayelsa.

Save this post and share it with someone in these states.