We’re Committed To Protecting Consumers’ Rights, Quality Service – NERC

The Nigerian Electricity Regulatory Commission (NERC) has reiterated its commitment to protecting the rights of electricity consumers rights while ensuring that Distribution Companies provide quality service.

The NERC Commissioner, Consumer Affairs, Aisha Mahmud stated this at a townhall meeting in Osogbo in Osun state, in collaboration with Ibadan Electricity Distribution Company (IBEDC). The gathering was to have an audience with IBEDC customers and address their complaints. Mrs Mahmud, set the tone with her opening remarks.

"NERC is committed to protecting consumer rights and ensuring quality service delivery," she emphasized.

"Customers have the right to efficient and reliable electricity supply, and we've implemented initiatives like customer enumeration and prepaid meter deployment to achieve this."

The NERC head of consumer affairs stressed the importance of collaboration, noting that customers, IBEDC, and NERC must work together to overcome challenges.

Also speaking, the representative of IBEDC’s acting managing director and Coordinating Head, Corporate Services, Angela Olarewaju reinforced the commitment of NERC on customer satisfaction. She said: "We recognize our customers' challenges and are dedicated to addressing them. Our customer enumeration exercise ensures accurate billing and improved service delivery. We urge customers to cooperate with our officials."

In his presentation, Mr. Johnathan Alanji of NERC explained the rights and obligations of electricity consumers.

He stressed that consumers have the right to a reliable electricity supply. Customers also have the right to be billed based on their actual consumption, among others.

The programme featured different sessions including interactive session, interviews, and complaints resolution session.