We’ll Always Protect Your Right To Quality Electricity Supply Services – NERC

The Nigerian Electricity Regulatory Commission (NERC) has assured consumers that it will always protect their right to quality electricity supply services from the Distribution Companies (DisCos).

NERC Commissioner, Consumer Affairs, Aisha Mahmud stated this on Thursday at a town hall meeting and complaints resolution forum in Kaduna, Kaduna state, in collaboration with Kaduna Electric.

At the meeting, customers of Kaduna Electric had the opportunity to be enlightened on their rights and obligations while having their complaints resolved instantly by the customer care team of the DisCo under the supervision of the NERC Consumer Affairs Division.

In emphasizing the priority NERC accords to end-users of electricity, Mrs Mahmud said: "NERC is committed to protecting consumer rights and ensuring quality service delivery.”

NERC also developed the Customer Protection Regulations which are dedicated guidelines that distribution licencees are bound to comply with in providing improved services to their customers.

"Customers have the right to efficient and reliable electricity supply, and we've implemented initiatives like customer enumeration and prepaid meter deployment to achieve this."

The NERC Commissioner stressed the importance of collaboration, noting that customers, Kaduna Electric and NERC must work together to overcome customer-centric challenges.

NERC also explained the rights and obligations of electricity consumers. Electricity consumers were informed that they have the right to a reliable electricity supply from their point load connected to the DisCo’s networks.

Customers also have the right to accurate billing based on their actual consumption, among others.

The programme featured different sessions including interactive sessions and complaints resolution session which continues through Friday and ends on Saturday.