NERC Urges Osun Residents For A Parley, Complaints Resolution In Osogbo

The Nigerian Electricity Regulatory Commission (NERC) has held a road show ahead of a town hall meeting and a three-day on-the-spot customer complaints resolution forum in Osogbo, the Osun State capital.

The roadshow which took place on Wednesday was in collaboration with the National Orientation Agency (NOA) and the Ibadan Electricity Distribution Company (IBEDC).

While the town hall meeting is on Thursday 10th October, the customer complaint resolution session starts on Thursday and continues until Saturday 12th October.

NERC invites electricity consumers and customers of IBEDC in Osun State and its environs to the event as they would have the opportunity to express complaints about electricity supply services and have them addressed immediately by a dedicated customer service team of IBEDC.

Officials of NERC, NOA and IBEDC during the roadshow went through major locations in Osogbo town, including the Alekuwodo area, MDS market, Oluode market, Ayetoro and Igbona market.

The NOA team used both English and Yoruba to enlighten the residents about the importance of having them attend the town hall meeting.

Shortly after the roadshow, officials of NERC and IBEDC took the enlightenment campaign to the media as they appeared on a programme of the Osun State Broadcasting Station for a live chat. Listeners contributed and got responses to their enquiries during the phone-in programme.

The NERC team also marked the ongoing Customer Service Week at the NERC Osogbo Forum Office. This office enables IBEDC customers to appeal complaints handled by the DisCo to NERC if they are not satisfied with the resolutions or if their complaints were not addressed.