In Kogi, NERC Educates Electricity Consumers on Rights, Obligations

The Nigerian Electricity Regulatory Commission (NERC) on Thursday held a town hall and complaints resolution meeting to educate electricity consumers and customers of the Abuja Electricity Distribution Company (AEDC) about their rights to quality services and their corresponding obligations.

In her remarks, NERC Commissioner Consumer Affairs, Mrs Aisha Mahmud, said NERC issued the Customer Protection Regulations (CPR) which sets the minimum standards that Distribution Companies (DisCos) are expected to attain in protecting customers. "One of the main reasons we are here is to educate you on what you should know about the electricity industry.

"As consumers, you should know that when you pay for electricity, you are not just paying for electricity, but rather, you're paying for services as well. So, you should always insist you know what services you are being given and what your rights and obligations are,” Mrs Mahmud told the consumers.

AEDC Chief Business Officer, Kogi Zone, Mr Olaseni Agunpopo who spoke on behalf of the Managing Director of AEDC, Engr. Chijioke Okwuokenye said the objective of the town hall and complaints resolution meeting being held for three days was to resolve most issues on the spot.

Agunpopo also committed to personally monitoring the complaint resolution process in the state to ensure improvement in customer engagement and service delivery.

NERC Assistant General Manager, Consumer Affairs, Mrs Regina Osuagwu coordinated an interactive session that provided the avenue to respond to critical observations from the participants.

Osuagwu also said the NERC Lokoja Forum Office is active where customers who are not satisfied with complaints resolved by AEDC can escalate them and have the forum members hear the appeals.

The customer complaint resolution session kickstarted immediately after the meeting and continues till Saturday 14th September 2024.