The attention of the Commission has been drawn to incidents of mass disconnection of electricity supply to Communities, Villages, Local Government Areas and Estates by Distribution Companies premised on purported nonpayment of electricity bills.
Please note that the Commission has developed procedures for disconnection of defaulting customers as contained in the Regulation on Connection and Disconnection for Electricity Services. The Commission has also banned mass disconnection of electricity customers. Therefore, any Community, Village, Local Government Area or Estate wrongfully disconnected from electricity supply should report to the Commission for its further action.
Consequently, electricity disconnections by Distribution Companies (DisCos) are strictly to be effected in accordance with the provision of Section 5 -11 of the Commission’s Connection and Disconnection Procedures for Electricity Services Regulation. Electricity Customers who pay their bills should not be disconnected via a mass disconnection of his/her community, blocks of flats estate etc.
Any mass disconnection carried out by the Distribution Companies in contravention of the provisions of the above Regulation is illegal and should be reported to the Commission via the following addresses:
Nigerian Electricity Regulatory Commission
Plot 1099, First Avenue, Off Shehu Shagari Way,
CBD, Abuja
Email: info@nercng.org; Tel: 09 462 1400; 09 462 1410
OR
NERC FORUM OFFICES FOR ELECTRICITY COMPLAINTS
Abuja Forum Office
No.14, Road 131, Gwarinpa, Abuja
Telephone No: 08146862225
Email: abujaforum@nercng.org
Benin Forum Office
No. 34, Akpakpava Street
Benin City.
Telephone No: 09038852499
Email: beninforum@nercng.org
Eko Forum Office
No 61 Odunlami Street, Off Marina,
Lagos Island
Telephone No: 08106807261
Email: ekoforum@nercng.org
Enugu Forum Office
No. 27 Ogui Road, Enugu,
Enugu State.
Telephone No: 08146862230
Email: enuguforum@nercng.org
Ikeja Forum Office
No. 199, Obafemi Awolowo Way
Alausa, Ikeja, Lagos.
Telephone No: 08106817298
Email: ikejaforum@nercng.org
Ibadan Forum Office
Jibowu Street, Opposite Magara,
Police Station, Iyaganku
G.R.A. Ibadan. Oyo State.
Telephone No: 08146862252
Email: ibadanforum@nercng.org
Jos Forum Office
No. 5a Rayfield Road, Jos. Plateau State
Telephone No: 09038852912
Email: josforum@nercng.org
Kano Forum Office
No.2, Miller Road, Bompai,
Nassarawa G.R.A, Kano, Kano State
Telephone No: 08146862222
Email: kanoforum@nercng.org
Kaduna Forum Office
No.22, Ahmadu Bello Way,
Opposite NNDC Building, Kaduna,
Kaduna State.
Telephone No: 08106807299
Email: kadunaforum@nercng.org
Port-Harcourt Forum Office
Sasun Hotel,
Plot 206 Trans Amadi Industrial
Layout, Port Harcout, Rivers State
Telephone No: 08146862223
Email: phforum@nercng.org
Awka Forum Office
Plot 80, Aroma Junction Layout
Awka –Onitsha Express
Anambra State
Telephone No: 09037808594
Email: awkaforum@nercng.org
Yola Forum Office
No. 5 Nguroje Street, Karewa
Extension Opposite CBN,
Jimeta/Yola, Adamawa State
Telephone No: 09037808535
Email: yolaforum@nercng.org
Abakaliki Forum Office
No. 3 Ezekuna Crescent, Off Nsugbe Street,
Abakaliki, Ebonyi State
Telephone No: 09037808590
Email: abakalikiforum@nercng.org
