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Abuja Distribution Company visits NERC... assures on improved customer service

02.04.14 - 15

The Nigerian Electricity Regulatory Commission (NERC) on Tuesday, 2nd April 2014 received the Management and Shareholders of the Abuja Electricity Distribution Company led by the Managing Director/Chief Executive of Abuja Electricity Distribution Company, Neil Croucher accompanied by Managing  Director of CEC Africa, Michael Tarney and representative  of United Bank of Africa, Helen Brume.

The major aim of the visit was to intimate the Commission on the company’s vision in the light of the expectations of electricity customers and the industry at large.  Managing Director/Chief
Executive of the Abuja Electricity Distribution Company (AEDC) Neil Croucher disclosed that the company was in the process of establishing a call center to deal with consumer related issues.

The delegation also informed the Commission of its desire to change the name of the company and also rebrand it for better and efficient performance.

 Shareholder and Managing Director of CEC Africa, Michael Tarney revealed that it was financing the Abuja Disco up to 99 per cent in collaboration with the United Bank for Africa.  He affirmed that the Nigerian environment was accommodating to private investors and commended the Nigerian government for making it possible for foreign investors to invest in the country.

He also disclosed that the company was operating on loses at present due to gas constraints and the   challenge of getting paid for power they supply to customers. He informed the Commission that they are working on improving on their collections and reducing the losses.

Tarney further revealed that it has not been easy getting the financial support of international institutions as it has to show evidence of financial strength to win their confidence.  He said that CEC Africa and UBA envisage increased collection in the shortest possible time.

NERC Chairman/ CEO, Dr Sam Amadi noted that  the involvement of UBA  as debt provider as highly commendable, but cautioned on the utility failing in its operations which may in turn affect the bank, even as he stated that UBA’s involvement is indicative of Nigerian  banks capacity to finance the sector.

The Commission’s helmsman noted that as the AEDC makes efforts to improve on both cash collection and revenue increase, it should see to it that the money is injected into metering.

‘’ Metering needs to be improved upon because it will enhance data gathering and revenue collection’’ he suggested.

He advised that sub-stations should be properly fenced to stem the activities of vandals, which was another way of saving cost. He told the visiting utility investors that the Commission’s stance on tariff is that it should be cost reflective.

Dr. Usman Abba Arabi - Head, Public Affairs Department