The Commission is committed to ensuring the protection of electric power consumers' rights in the provision and use of electricity services in Nigeria.

Find below Documents that concern Customer Service regulations, standards and procedures, tariffs and general electricity issues

The Nigeria Electricity Supply Industry (NESI) has followed the current trend for disputes to be resolved by methods other than litigation. Alternative Dispute Resolution (ADR) Mechanisms such as arbitration, mediation and conciliation are more result-oriented and are provided under the Market Rules of the NESI.

In furtherance to this and pursuant to the Market Rules, the Nigerian Electricity Regulatory Commission (NERC) has appointed a Dispute Resolution Counsellor (DRC) who shall administer the dispute resolution provisions of the Market Rules. In addition, NERC has also appointed 12 members of the Dispute Resolution Panel (DRP) following a rigorous screening process. The DRP members are seasoned professionals with cognate experiences in their various fields of specializations. The function of the DRP is to hear and resolve disputes.


Click here to view the profiles of members of the Dispute Resolution Panel

According to the Market Rules, disputing parties wishing to submit to this mechanism are to choose one or three persons from the members of the panel to resolve their dispute. Interested Parties are encouraged to study Rule 43 of the Market Rules. The procedure for the resolution of disputes has been stated there.

The DRC may be contacted by any of these channels

1.    Email: drc@nerc.gov.ng or
2.    by phone: 
3.    Correspondences can be addressed to the Dispute Resolution Counselor through:

Dispute Resolution Counselor
c/o Markets, Competition & Rates Division, 
Nigerian Electricity Regulatory Commission
Plot 1387, Cadastral Zone A00
Central Business District
Abuja, F.C.T, Nigeria 
P.M.B 136, Garki, Abuja. 

The Nigerian Electricity Regulatory Commission (NERC) has been chosen as one of the agencies of government in a pilot scheme for the implementation Freedom of Information Act. The Commission is to develop the capacity for the compliance with the provisions of the Act.

Kindly submit your Freedom Of Information (FOI) requests to our FOI Desk via email: foidesk@nerc.gov.ng

Or by post to:

The Chairman
Nigerian Electricity Regulatory Commission
Plot 1387, Cadastral Zone A00,
Central Business District,
P.M.B. 136, Garki-Abuja

Click Here to download the Freedom Of Information Act

Conducting a Hearing is a Quasi-Judicial power of the Commission. When a formal Petition is brought before the Commission, the Commission conducts a formal Hearing to determine the Pleadings in the Petition with a view to resolving disputes between operators, operators and consumers, and other stakeholders in the industry. It involves the presentation of testimonies, evidence and arguments before the Commission, with a view to arriving at an informed decision.

The Commission may conduct a Hearing on its own initiative or upon the receipt of a formal Petition.

The procedures for Hearing are contained in Sections 45, and 62 (4) of the Electric Power Sector Reform (EPSR) Act, 2005, and Chapter II of the NERC Business Rules of the Commission Regulation, 2006.

Reports from industry participants.

The documents in this section provide information on selected Key Performance Indicators (KPIs), electric power generation across the country and reports on health and safety

In line with Section 32 (2) (d) of the EPSR Act the Commission issues licenses to entities that wish to engage in the business of:

(a)  Electricity generation, excluding captive generation
(b)  Electricity transmission;
(c)  Electricity system operation;
(d)  Electricity distribution or;
(e)  Trading in electricity

In addition, the Commission issues Permits for Captive generation, i.e. electricity generated for consumption by the generating entity and not sold to a third party.

The Commission licensing purview does not include entities that generate 1 MW and below of electricity or a distribution network of 100KW or below.

Under the Transitional stage in the development of the Electricity market, the licensing process is governed by NERC REGULATION FOR THE PROCUREMENT OF GENERATION CAPACITY, 2014. Click here to download the regulation.

The Fees payable for the different categories of licencees is governed by the LICENCE & OPERATING FEES REGULATION 2010. Click here to download the regulation.

This folder contains pre-MYTO 2015 documents. 

This folder contains documents relating to the Multi Year Tariff Order (MYTO) 2015

This folder contains MYTO 2020 Orders that came into effect on September 1, 2020.

All past Tariff orders can be accessed under NERC Orders in the website's Document Library 

Model Contracts developed by the Commission to serve as guides for Contract agreements between Industry Operators

Section 45 of the EPSR Act 2005 empowers the Commission to conduct proceedings, consultations and hearings at its headquarters or any other place in Nigeria following which the Commission issues final command, direction or instruction to persons as it deems fit in accordance with Section 46 of the EPSR Act provided such decision or order is signed by the Chairman or Vice Chairman on behalf of the Chairman contains the basis for the decision or the order; are properly recorded in writing and are accessible to the public.

The Commission issues interim or final command, direction or instruction to persons as deems necessary in accordance with S. 46 of the EPSR Act provided they contain the basis for the decision or the order; are properly recorded in writing and are accessible to the public

These are presentations, reports and papers presented of the Commission at various foras.

A Petition is a formal written request or application to the Commission, by an aggrieved person, group of persons, or entity, soliciting or appealing a right/relief/privilege; requesting action on a specific matter; fighting a course; and or, applying to the Commission to reconsider, vary or rescind its earlier decision. The Commission has the power to review the Petition and make a determination on whether to give a Ruling, based on the written submissions made, or invite Parties and other stakeholders for a Hearing before making a Ruling on the Petition.

However, in cases of Customer Complaints, an aggrieved party shall first go through the process contained in the NERC Customer Complaints Handling: Standards & Procedures Regulation, 2006.

Click Here to see how to make a complaint

The procedures on how to file a Petition before the Commission are contained in Section 50 of the Electric Power Sector Reform (EPSR) Act, 2005,  and Chapter II of the NERC Business Rules of the Commission Regulation, 2006.

To better give effect to the EPSR Act 2005, the Commission is empowered by S.96 of the Act to make regulations prescribing all matters which are required or necessary for operational convenience. As such, the Commission prescribed the following Regulations:

This folder contains The Revised MYTO 2020 Orders that came into effect on November 1, 2020.

All past Tariff orders can be accessed under NERC Orders in the website's Document Library 

An Archive of all relevant documents from our past workshops and events